Category: Evaluation

The H factor: visitor feedback 2013

Posted on 6th November 2013 by Nicola Graham

Sifting through your visitor feedback is like munching our way steadily through a tray of chocolates. Each…

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Commitment, chitchat, chuckles: a Heritage Open Days review

Posted on 23rd October 2013 by Gary Webb

When I look back, I remember hovering for quite a while as to whether or not I should volunteer to join the…

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TripAdvisor: Rate or Slate?

Posted on 8th May 2013 by Ruth Webb

TripAdvisor. Love it? Hate it? Read it? Rant about it? Whatever you may feel about it, TripAdvisor is an…

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An ode to cherries: visitor feedback 2012

Posted on 13th November 2012 by Nicola Graham

For the team here, Heritage Open Days is a little like entering an isolation booth in the wake of a party. We…

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Welcome to Open House London: 20 years and many happy returns!

Posted on 20th September 2012 by Jeni Hoskin

It has been 20 years since Open-City was set up as an independent, not-for-profit architecture organisation. The…

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Do we need leaflets?

Posted on 6th December 2011 by Roger Woodley

The world’s moving on. Times change. And in 2011, in my town of Cheltenham at least, and no doubt…

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Real people with real issues: Working with disabled volunteers

Posted on 11th October 2011 by Esther Gill

I am currently pre-occupied by the generally enjoyable post-HODs activity of ‘reading the feedback’:…

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Ups and downs of a tour guide: impressions from Heritage Open Days in Crewe

Posted on 13th September 2011 by Tim Prevett

Wow, what a weekend that was. A year since I resolved to do the "Heritage Lost and History Discovered Tour", and…

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Evaluation with a twist

Posted on 9th August 2011 by Zoe Potter

With Heritage Open Days drawing ever nearer, you will no doubt be busy planning every last detail of your event,…

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Understanding and engaging different audiences

Posted on 1st August 2011 by Lauren Schofield

Think of Oxford and you think dreaming spires, Christchurch, Lewis Carol, perhaps General Pitt Rivers and his…

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