Social Media Terms & Conditions

Heritage Open Days is represented on Twitter, Facebook, Instagram, Pinterest and Youtube. We love hearing from you and will always try our best to respond as quickly as possible. However, as we are a small team this is not always possible. So we thank you for your patience if you don’t hear from us right away! Are you an organiser? Got a great story, event or moment that you want us to shout about? Please email:

House rules

We want our social media channels to be a place where people can share their experiences and thoughts about Heritage Open Days and talk about their experiences in a fun environment. We welcome feedback – both positive and negative. It helps us to learn and grow. These house rules aim to ensure everyone can enjoy themselves while they’re here. We ask you to be nice and polite to one another – you almost always are - and respect each other’s views and comments. We ask all users to ensure your contributions are civil, polite, tasteful and suitable for all ages. We won’t tolerate disruptive, offensive or abusive behaviour, unlawful or objectionable content. This includes any material which might be defamatory, offensive, infringing, obscene, lewd, pornographic, violent, abusive, insulting, threatening, harassing, discriminatory, blasphemous, indecent or otherwise unlawful or objectionable. It also includes any material which is aggressive, argumentative or likely to be construed as bullying. No spamming or repetition, please, nor off-topic material in subject-specific threads or areas.

Moderation policy

In general, we don’t moderate posts – except on the rare occasion that someone has used offensive language or made libellous allegations about named or identifiable individuals on our page. We have a duty to protect our staff and volunteers, so while deleting comments is totally out of character for us, our legal position is that any post containing libellous accusations, should be removed. If an individual continues to post offensive, threatening or libellous content then we’ll be forced to block that person from the page. We won’t tolerate postings, content, or links that are racist, sexist or homophobic. We also don’t permit linking to or posting any content which endorses illegal activity, or any activities against the values of Heritage Open Days. If you’re concerned that a posting or user content has broken any of our house rules or you’re worried about any comment or content then please send us an email to: and let us know.

Finally, please note that the views expressed on our official social media channels or any affiliated channels are created by our community and do not necessarily reflect the views or opinions of Heritage Open Days, the National Trust or any of the Heritage Open Days team.